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Showing posts from April, 2012

The Road to Good Customer Service is Not Well Traveled

In the past week, I have experienced both good and not so good customer service. I'll start with the good experience. For my birthday, a friend gifted me with a Kindle. Now, I always considered myself "old school" when it came to books, and I may never have purchased an eReader on my own. But, having received one as a gift, I was not one to look a gift Kindle in the mouth. I have to say, I grew to love the Kindle. They are great for reading on the treadmill or stationary bike at the gym, slip easily into your purse or laptop bag during travel, and are "open" 24 hours a day for new purchases. While on business travel last week, I was flummoxed when I could not get the damn thing to turn on while waiting for my flight at Reagan National Airport. Upon my return, I did a quick Google search and found a recommendation to do a "reset" to fix my frozen Kindle problem. Well, that didn't resolve the issue. I opted for an online chat with an Amazon custome...